Getting started
Install, skip or sign in, and connect for the first time.Your first connection →Download Tunnexa for Android →The VPN connection request →
Support for Android
Tunnexa VPN help center
Answers for setting up, connecting, choosing a protocol and managing your account on Android. Search, pick a topic, or jump straight to the connection fixes.
Browse by topic
Help topics for Tunnexa
New here? Start with Getting started. It takes you from install to connected.
Connecting
When the button spins, drops or won't turn green.Fix a connection problem →The No Internet message →Connecting and the VPN permission →
Protocols
Which of the six to use, and how to switch.Choosing a protocol →VPN protocols compared →Networks that block VPNs →
Features
Kill Switch & Always On, Split Tunneling and the rest.How the kill switch works →When another app holds Always-on →Set up Split Tunneling →
Account & devices
Signing in, the device limit and your plan.Sign in with email, Google or Apple →Manage Connected Devices →Premium: Get Notified →
Privacy & data
What we keep, what we don't, and how to reach us.Does Tunnexa keep logs? →Sending feedback →Contact Tunnexa support →
Troubleshooting
Tunnexa not connecting? Fix it in four steps
Work down the list and stop when the ring turns green. Most problems end at step one or two.
Switch location
A busy or far-away server is the usual cause. Tap the server card on the home screen and pick another. The list shows ping in ms; lower is closer.Home › server card
Switch protocol
Disconnect first, then pick another protocol. Try WireGuard, then OpenVPN UDP, or keep Recommended and let Tunnexa choose.Settings › Select Protocol
Strict network? Go stronger
Work, college or hotel Wi-Fi: try OpenVPN TCP. A network that blocks VPNs: try AmneziaWG, then Stealth. These need a free account, and the network's rules still apply.OpenVPN TCPAmneziaWGStealth
Restart the app
Close Tunnexa from your recent apps and open it again. Still stuck? Restart the phone, then write to us with the location and protocol you tried.Recent apps › swipe away
!Seeing "No Internet Connection"? That's your phone, not the VPN. Check Wi-Fi or mobile data, then tap Retry.Not sure which protocol suits your network? Here's what each Tunnexa protocol is for.
FAQ
Common questions
The questions we get most. Can't find yours? Write to us at support@tunnexa.com.
Do I need an account to use Tunnexa?
No. Tap Skip on the first screen to connect as a guest. Guests get the free locations, the Recommended, WireGuard and OpenVPN UDP protocols, and DNS leak protection. A free account adds the other three protocols, Kill Switch & Always On, Auto Connect, Ad & Tracker Shield and Split Tunneling.
How do I sign in to Tunnexa?
Open Settings and tap "Sign in or create a free account". Enter your email and we'll send a 6-digit code, or use the Google or Apple button instead. There's no password to remember.
I didn't get my sign-in code. What now?
Check your spam and promotions folders, and make sure the email is spelled right. When the timer runs out, tap Resend. If it still doesn't arrive, sign in with Google or Apple, or email us.
Why does Tunnexa say "Sign In to use" something?
That protocol or feature needs a free account: OpenVPN TCP, AmneziaWG, Stealth, Kill Switch & Always On, Auto Connect, Ad & Tracker Shield or Split Tunneling. Tap Sign In. There's nothing to pay.
How do I change the VPN protocol?
Disconnect first, then open Settings › Select Protocol and tap the one you want. If you're still connected, Tunnexa asks you to disconnect before it switches.
Why won't Tunnexa connect on my work or school Wi-Fi?
Some networks block VPN traffic. Try OpenVPN TCP first. If the network actively blocks VPNs, try AmneziaWG, then Stealth. These need a free account, and the network owner's rules still apply.
How do I turn on the kill switch?
Sign in, open Settings and tap Kill Switch & Always On. Android's VPN settings open; turn on Always-on VPN and Block connections without VPN. More on the Tunnexa kill switch.
Always-on VPN is already set for another app. What do I do?
Android allows only one app to use Always-on VPN. In your phone's VPN settings, turn it off for the other app, then turn it on for Tunnexa.
My banking app won't open with the VPN on. How do I fix it?
Use Split Tunneling, free with an account: Settings › Split Tunneling › Select Apps, then pick the apps that should skip the VPN. Read more about split tunneling on Android.
What does "Connection limit reached" mean?
Your account is connected on too many devices at once. Tap Manage devices, or go to Account › Connected Devices, and remove one you're not using.
Does Tunnexa keep logs?
No. We don't store your browsing history, connection history, traffic or DNS queries. For signed-in devices, our server keeps only the last connect time, last stop time and protocol, to enforce the connection limit. Each connection overwrites it.
When is Tunnexa Premium coming?
Premium is coming soon, and there's no date yet. It will add every VPN location and Specialty servers for gaming, streaming and file sharing. Get notified when it launches.
Contact
Still stuck? Write to us
Email us
support@tunnexa.comTell us your phone model, Android version, and the location and protocol you tried. It saves a round of back-and-forth.
All the ways to contact TunnexaIn the app
Settings › Send feedback
Opens the Feedback & Opinions form. Your email is optional; add it if you'd like a reply.