How to send feedback or report a problem in Tunnexa

The quickest way to tell us something is broken, or could be better, is the feedback form inside the app. The more detail you give, the less back-and-forth it takes.

Send feedback from the app

1. Tap Settings, the gear in the bottom bar.
2. Scroll to the Support group and tap Send feedback. Its subtitle reads “Tell us what to improve, or report a problem”.
3. Tunnexa jumps to the home screen and opens Feedback & Opinions.
4. Under Email, add your address if you’d like a reply. You can leave it empty.
5. Under Your Feedback, write your message.
6. Tap Submit. When it’s sent, you’ll see “Thanks! Your feedback was sent.” Tap Ignore instead to close the form without sending.

You don’t need an account. Guests can send feedback too.

What to include

A good report answers what we’d otherwise have to ask:

• your phone model and Android version
• the protocol and location you were using
• the network: home Wi-Fi, mobile data, or hotel, office or campus Wi-Fi
• what you saw, word for word if there was a message
• what you’d already tried

Something like “Pixel 8, Android 14. Stealth to Germany connects, then drops after a minute on hotel Wi-Fi. WireGuard won’t connect at all there.” gives us plenty to work with.

What the form sends

Along with your message, the form sends your email if you add one, the app version, the protocol selected in the app and the app’s identifiers, so we can match the report to your install. It arrives as an email at support@tunnexa.com. It doesn’t include your browsing or anything about your traffic. Our Privacy Policy covers it in detail.

Please don’t include passwords or codes. We never need them.

If it won’t send

• “Please write a short message.” The message needs a few characters at least.
• “Please keep your message under 2000 characters.” Trim it, or email us the long version.
• “Please enter a valid email, or leave it empty.” Check the address for typos.
• “No internet connection. Please try again.” The phone is offline. See the No Internet article.
• “You’ve sent several messages already.” Wait a little, or email us instead.

Other ways to reach us

Email support@tunnexa.com any time, especially when you’d like to attach a screenshot, since the in-app form is text only. Our contact page lists every option.

Rate Us in the bottom bar is for a store rating. It helps other people find Tunnexa, but we can’t reply to it, so send problems through Send feedback.