Email support
Good for anything that needs a back-and-forth: signing in, your account, a privacy request.
support@tunnexa.com →Contact Tunnexa VPN support
Email us at support@tunnexa.com, or send feedback from inside the app: open Settings and tap Send feedback. Tell us your phone model, Android version and the protocol you were using, and we can usually skip the back-and-forth.
One inbox for email and app feedback- No logs needed to get help
Ways to reach us
Three ways to get help
Pick whichever is closest to hand. Email and the in-app form land in the same inbox.
Send feedback in the app
Add your email if you'd like a reply. The form fills in your app version and protocol for you.Settings › Support › Send feedback
Help center
Step-by-step answers for setup, signing in, protocols and Connected Devices, whenever you need them.
Browse Tunnexa help articles →Write to us
Send us a message
Rather not open your email app? This form goes to the same inbox.
Before you write
You might not need to wait for us
Questions about your data?
PrivacyOur no-logs page lists everything we keep, item by item, with the reason for each.
Read the no-logs VPN policy →Deleting your account?
AccountYou can do it yourself: open Settings, tap your account at the top, then Delete account. It's permanent, and it doesn't cancel a Google Play subscription.
Want a new location?
ServersTell us the country. Requests help us decide where to add servers next.
Suggest a location →
FAQ
Support questions
Quick answers on reaching us and what to send.
What is the Tunnexa support email?
It's support@tunnexa.com. The feedback form in the app sends to the same address.
How do I send feedback from the Tunnexa app?
Open Settings, scroll down to Support and tap Send feedback. Write your message, add your email if you'd like a reply, and tap Submit.
Do I need to send logs to get help?
No. Your phone model, Android version, protocol and server location are usually enough. Please don't send screenshots of your browsing.
How do I delete my Tunnexa account?
In the app, open Settings, tap your account at the top, then Delete account. It's permanent. If you can't get into the app, email support@tunnexa.com from the address on the account.
Can I ask for a new server location?
Yes. Email support@tunnexa.com with the country you'd like. Requests help us decide where to add servers next.